01
Client Profile & Background
A leading retail chain in Indonesia operating over 150 stores across Java, Sumatra, and Kalimantan, with a centralized distribution center in Bekasi and a corporate headquarters in Jakarta. The company employs more than 5,000 staff, including store associates, warehouse workers, and corporate personnel. Their existing security infrastructure consisted of standalone electronic locks and analog CCTV cameras, with no centralized management or integration. As the chain expanded rapidly, the lack of a unified access control system led to security gaps, unauthorized access incidents, and difficulty in tracking employee movements across locations.
The retail chain's IT team managed a mix of legacy systems from multiple vendors, resulting in high administrative overhead and inconsistent security policies. The company sought to modernize its security posture to reduce shrinkage, improve operational efficiency, and comply with new data privacy regulations. They required a solution that could scale to support 200+ locations within two years, integrate with their existing HR and payroll systems, and provide real-time monitoring and reporting capabilities.
02
Technical Challenge
The primary technical challenge was the lack of a centralized access control platform. Each store operated independently, with local administrators managing user credentials and schedules. This resulted in a 48-hour delay in revoking access for terminated employees, leading to security risks. Additionally, the analog CCTV system provided poor image quality and no integration with access events, making forensic investigations time-consuming. The network infrastructure at many stores was unreliable, with frequent outages causing door controllers to go offline for up to 12 hours, compromising security during those periods.
Another critical issue was the inability to enforce multi-factor authentication for sensitive areas such as cash rooms and server rooms. The existing system supported only basic PIN codes, which were easily shared. The retail chain also struggled with compliance: they needed to maintain audit trails for at least 3 years as per Indonesian regulations, but their current storage was limited to 30 days. The total cost of managing disparate systems was estimated at IDR 500 million annually in labor and maintenance.
03
Implemented Solution
Intilogy designed and deployed a comprehensive access control solution based on Lenovo ThinkSystem servers running Genetec Security Center, with Synology RackStation NAS for video storage and Cisco Catalyst switches for network segmentation. At each store, we installed HID Signo readers supporting both RFID badges and mobile credentials, along with Axis IP cameras integrated with the access control system. The solution included redundant controllers with local storage to ensure operation during network outages, with automatic failover to 4G LTE backup.
For the corporate office and distribution center, we deployed biometric palm vein readers from Fujitsu and integrated with HCI infrastructure for high availability. The system was linked to the client's HR system via LDAP, enabling automatic user provisioning and de-provisioning. We also implemented Cyber Security measures including encrypted communications and role-based access control. All events were logged to a centralized SIEM for compliance reporting.
04
Results & ROI
Post-implementation, the retail chain achieved a 95% reduction in unauthorized access incidents and a 30% decrease in shrinkage within the first six months. Employee access revocation time dropped from 48 hours to under 5 minutes, significantly improving security. The integrated CCTV and access control system reduced forensic investigation time from days to hours. The system uptime improved to 99.99% with the redundant architecture, eliminating the previous 12-hour outage windows.
Financially, the client realized an ROI within 18 months through reduced shrinkage (saving IDR 2 billion annually) and lower administrative costs (IDR 300 million saved per year). The solution also enabled compliance with PDP Law, avoiding potential fines. The scalable architecture allowed seamless addition of 50 new stores in the first year without additional central infrastructure. The client reported high satisfaction with the centralized management and real-time reporting capabilities.
