01
Client Profile & Background
A Tier-1 automotive parts manufacturer in Bekasi, Indonesia, operates three production facilities with a combined network of 1,200+ connected devices, including CNC machines, PLCs, and IoT sensors. The company runs a hybrid IT environment with on-premises servers and private cloud for ERP and MES applications. Prior to engagement, the network team relied on a mix of CLI-based management and vendor-specific tools, leading to fragmented visibility and slow incident response. The company was seeking a unified network management platform to support its expansion plans and improve operational efficiency.
02
Technical Challenge
The existing network management approach resulted in an average of 12 hours per week spent on manual configuration changes and troubleshooting. Unplanned network outages occurred 3-4 times per month, with an average downtime of 4 hours per incident, causing production line stoppages and a loss of $500,000 per hour. The lack of centralized monitoring meant that security incidents, such as unauthorized device access, went undetected for days. Additionally, the network team could not correlate performance data across switches, firewalls, and wireless controllers, making capacity planning nearly impossible. The company needed a solution that could provide real-time visibility, automate routine tasks, and integrate with existing Cisco and Ruijie equipment.
03
Implemented Solution
Intilogy deployed H3C IMC as the central management platform, covering all network devices across the three facilities. The implementation included the base platform with modules for fault management, performance management, and configuration management. A dedicated IMC server was installed in the data center, with agents deployed on all managed devices. The solution was integrated with the existing network infrastructure, including H3C switches, Cisco firewalls, and Ruijie wireless controllers. Custom scripts were developed to automate firmware upgrades and compliance checks. The deployment took 6 weeks, including training for the IT team on IMC's dashboard and reporting capabilities.
04
Results & ROI
After implementing H3C IMC, the manufacturer reduced unplanned network downtime by 85%, from 12 hours per month to less than 2 hours. The mean time to repair (MTTR) dropped from 4 hours to 30 minutes, thanks to automated alerting and root-cause analysis. Configuration errors decreased by 90% through centralized change management. The company achieved a return on investment within 8 months, driven by increased production uptime and reduced overtime costs for the IT team. Furthermore, the network team can now generate compliance reports for ISO 27001 in minutes instead of days. The solution also laid the groundwork for future expansion into hyperconverged infrastructure and hybrid cloud adoption, as IMC supports multi-vendor and multi-domain management.
