01
Client Profile & Background
A leading hospitality group operating multiple 5-star hotels and resorts across Indonesia, including properties in Bali, Jakarta, and Lombok. The group caters to both leisure and business travelers, with large convention centers, multiple restaurants, and pool areas. Each property averages 300 rooms and hosts events with up to 1,000 attendees. The group's IT team manages a mix of legacy and modern systems, with a focus on guest experience and operational efficiency.
02
Technical Challenge
The group faced chronic WiFi issues, including frequent disconnections during peak hours, slow speeds in high-density areas like lobbies and ballrooms, and inability to support more than 50 devices per access point. Guest complaints increased by 40% year-over-year, with negative reviews citing poor connectivity. The legacy network used consumer-grade access points that lacked band steering and airtime fairness, resulting in interference and poor roaming. Additionally, the captive portal was unreliable, causing login failures for 15% of guests. The IT team spent 20 hours per week troubleshooting connectivity issues, and the network could not scale to support IoT devices for smart room controls and energy management.
03
Implemented Solution
Intilogy deployed a comprehensive enterprise WiFi solution using Ruijie RG-AP720-L access points and RG-NBS switches, with Cisco Catalyst 9800 controllers for centralized management. The design included 120 access points per property, with high-density coverage in ballrooms (1 AP per 30 guests) and seamless roaming across all areas. We implemented a cloud-based captive portal with social login and voucher support, integrated with the property management system (PMS) for automated guest access. Bandwidth management was configured to prioritize video streaming and VoIP, with per-user limits to prevent abuse. The solution also included analytics via Ruijie's cloud platform to monitor usage patterns and optimize channel allocation. For IoT, a separate SSID with VLAN segmentation was created for smart thermostats and lighting, isolated from guest traffic.
04
Results & ROI
Guest satisfaction scores improved by 35% within three months, with WiFi-related complaints dropping to near zero. The network now supports over 500 concurrent devices per property without degradation, and average throughput increased from 10 Mbps to 150 Mbps per AP. The captive portal login success rate rose to 99.9%, eliminating guest frustration. IT troubleshooting time decreased by 80%, saving 16 hours per week. The hotel group reported a 20% increase in positive online reviews mentioning WiFi, directly impacting booking rates. Additionally, the IoT integration reduced energy costs by 12% through smart lighting and HVAC controls. The solution paid for itself within 18 months through operational savings and increased revenue from business events. For more details, explore our Enterprise WiFi and IT Infrastructure solutions.
