01
Client Profile & Background
A large manufacturing company in Bekasi, Indonesia, with over 5,000 employees and multiple production lines, relies heavily on its IT systems for ERP, supply chain management, and automated manufacturing. The company operates a hybrid IT environment with 200 virtual machines (VMs) on VMware vSphere and 50 physical servers running critical databases and legacy applications. Data growth exceeds 20% annually, with total storage exceeding 100 TB. The company's backup strategy previously involved tape backups and manual scripts, which were inefficient and error-prone.
Given the criticality of production data, the company needed a backup solution that could meet strict RPOs and RTOs while minimizing operational overhead. The IT team consisted of five engineers who managed the entire infrastructure, including networking and WiFi systems. They required a solution that could be centrally managed and provide visibility into backup status across all workloads.
02
Technical Challenge
The company faced frequent backup failures, with an average of 12-hour backup windows that often exceeded the available time. This resulted in incomplete backups and data loss risks. The RPO was 24 hours, meaning up to a day's worth of data could be lost in a disaster. Additionally, the manual backup process required significant human intervention, leading to errors and delays. The IT team spent 20 hours per week monitoring and troubleshooting backups, taking time away from other critical projects.
Another challenge was the need for fast recovery. In the event of a server failure, restoring a 2 TB database from tape took over 8 hours, causing significant production downtime. The company also needed to comply with industry regulations requiring off-site backups and retention policies. The existing tape-based solution was unreliable, with a 5% failure rate on tape restores. The company needed a solution that could automate backups, reduce RPO to under 1 hour, and enable instant recovery for critical VMs.
03
Implemented Solution
Intilogy designed and implemented a Veeam Backup & Replication solution integrated with Synology NAS storage for primary backups and QNAP for secondary off-site replication. The architecture included a Veeam backup server running on VMware vSphere, with backup proxies deployed on physical servers to optimize data transfer. The solution covered all 200 VMs and 50 physical servers using Veeam Agent for Microsoft Windows and Linux.
Key features implemented included: backup copy jobs to replicate data to a secondary site for disaster recovery, instant VM recovery for rapid restoration, and file-level restore for granular recovery. The backup window was reduced to 4 hours using Veeam's built-in WAN acceleration and deduplication. Additionally, the company integrated Veeam with hyperconverged infrastructure for seamless scalability. The solution also included monitoring and reporting via Veeam ONE, providing proactive alerts and compliance reports.
04
Results & ROI
After implementing Veeam, the company achieved a 95% reduction in backup failures, with a success rate of 99.5%. The RPO was reduced from 24 hours to 1 hour, and the RTO for critical VMs dropped from 8 hours to 15 minutes. The IT team's weekly backup management time decreased from 20 hours to 2 hours, freeing up resources for other initiatives. The company also realized cost savings by eliminating tape media and reducing manual labor.
In the first year, the company avoided an estimated $500,000 in potential revenue loss from a single avoided disaster scenario. The solution also improved compliance with data retention policies, as backups are automatically retained for 90 days with off-site copies. The company plans to extend Veeam to protect cloud workloads as part of their hybrid cloud strategy. Overall, the investment in Veeam backup delivered a 300% ROI within 18 months, making it a critical component of their backup and disaster recovery strategy.
